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I love teaching others the art of excellent customer service.

It's one of my
favorite things to do!

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Satisfaction Guaranteed!

70%

- of consumers will avoid a business with 4 or more negative reviews. ( BrightLocal)

How I Help You!

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"I help you turn bad reviews into good ones!"

I'm a life solutionist with business consulting expertise. I can help you improve your processes, policies, and procedures to reduce business waste and improve your workplace culture. I can also help you respond to negative reviews in a way that shows customers you care about their experience.

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The service you receive will be tailored to meet you and your business's specific needs; thus, all the services I provide may be utilized to create the right strategy, plan, and result for your business. I offer a satisfaction guarantee.

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Process Improvement

Here are some details about my process and Improvement services:

Identifying and analyzing processes: The first step is to identify the processes that need to be improved. This can be done by conducting a process mapping exercise, which involves identifying all of the steps involved in a process and the people who are involved in each step.


Measuring the current state of the process: Once the processes have been identified, the next step is to measure the current state of the process. This can be done by collecting data on the time it takes to complete each step, the number of errors that are made, and the cost of the process.


Developing and implementing improvements: The next step is to develop and implement improvements to the process. This can be done by brainstorming ideas, evaluating different options, and selecting the best option.


Monitoring and evaluating the results: Once the improvements have been implemented, it is important to monitor and evaluate the results to make sure that they are meeting expectations. This can be done by collecting data on the time it takes to complete each step, the number of errors that are made, and the cost of the process.


I can help you with all of these steps, and I can also provide you with training on how to improve your own processes in the future.

20%

- companies with inefficient processes can lose up to 20% of their revenue. (Mckinsey)

Policy and Procedure Development

Here are some details about my policy and procedure development services:

Policy development: I can help you develop policies that are clear, concise, and easy to understand. I will work with you to identify your needs and develop policies that meet those needs.


Procedure development: I can help you develop procedures that are step-by-step instructions on how to complete a task. I will work with you to identify the steps involved in the task and develop procedures that are clear and easy to follow.


Policy and procedure review: I can review your existing policies and procedures to make sure they are up-to-date and compliant with all applicable laws and regulations. I will also identify any areas where your policies and procedures can be improved.


I can help you with all of these steps, and I can also provide you with training on how to develop your own policies and procedures in the future.


Here are some of the benefits of having clear and well-written policies and procedures:

 

  • Increased efficiency: Clear and well-written policies and procedures can help to increase the efficiency of your business. When employees know what is expected of them, they are more likely to be productive.

  • Reduced risk: Clear and well-written policies and procedures can help to reduce risk. When employees know what is expected of them, they are less likely to make mistakes that could lead to legal problems or financial losses.

  • Improved employee morale: Clear and well-written policies and procedures can help to improve employee morale. When employees feel like they are treated fairly and that their work is valued, they are more likely to be motivated and engaged in their work.

  • Enhanced customer satisfaction: Clear and well-written policies and procedures can help to enhance customer satisfaction. When customers know what to expect from your business, they are more likely to be satisfied with their experience.


If you are interested in learning more about my policy and procedure development services, please contact me today for a free consultation.

- Poor business policy and procedure can lead to legal liability. 

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Workplace Culture Improvement

Here are some details about my workplace culture improvement services:

Employee engagement: I can help you to improve employee engagement by creating a workplace that is positive, supportive, and rewarding. I will work with you to identify the factors that are important to your employees and develop strategies to improve those factors.


Diversity and inclusion: I can help you to create a more diverse and inclusive workplace by developing policies and procedures that promote equity and respect for all employees. I will also work with you to create a culture where everyone feels welcome and valued.


Communication: I can help you to improve communication in your workplace by developing clear and effective communication channels. I will also work with you to create a culture where employees feel comfortable speaking up and sharing their ideas.


Leadership: I can help you to develop strong leaders who can create a positive and productive workplace. I will work with you to identify the qualities of effective leaders and develop training programs to help your leaders develop those qualities.


Work-life balance: I can help you to create a workplace that supports work-life balance by developing policies and procedures that allow employees to balance their work and personal lives. I will also work with you to create a culture where employees feel supported in their efforts to achieve work-life balance.


I can help you with all of these steps, and I can also provide you with training on how to improve your workplace culture in the future.


Here are some of the benefits of having a positive and productive workplace culture:


Increased employee morale: When employees feel like they are part of a positive and productive workplace, they are more likely to be motivated and engaged in their work.


Reduced turnover: When employees are happy with their workplace, they are less likely to leave for a new job.


Improved productivity: When employees are engaged and motivated, they are more likely to be productive.


Enhanced customer satisfaction: When employees are happy and productive, they are more likely to provide excellent customer service.


Reduced costs: A positive and productive workplace can help to reduce costs associated with turnover, absenteeism, and training.


If you are interested in learning more about my workplace culture improvement services, please contact me today for a free consultation.

65%

- Say company culture is more important than salary. (Glass Door)

Improve Your Online Reputation and Attract More Customers with this free download!

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Attract More Customers and Improve Your Reputation

This ebook will show you how to improve your online and in-person reputation, so you can attract more customers and grow your business.

You'll learn how to:

  • Create a strong online presence

  • Manage your online reviews

  • Provide excellent customer service

  • Offer high-quality products or services

  • Be honest and transparent in your business dealings

  • Go the extra mile for your customers

By following the tips in this ebook, you can build a strong reputation that will help you attract more customers and grow your business.

Find great solutions in The Workplace Blog

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